SHIPPING & RETURNS

At D2D Fixings, we want you to be completely satisfied with your purchase. If you need to return an item, we're here to help.

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Returning Unwanted Items

If you have changed your mind, you can return unused items within 14 days of receiving your order, provided they:

• Are unused and in their original condition.

• Are returned with all original packaging.

• Are suitable for resale.

To arrange a return, please contact our customer service team before sending any items back.

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Return Options

You can:

• Arrange your own return using a courier of your choice; or

• Ask us to organise a collection.

If we arrange the collection, the following charges apply:

• £10.00 per parcel for most UK mainland locations.

• £20.00 per parcel for remote areas.

We recommend using a tracked and insured delivery service if returning items yourself, as we cannot accept responsibility for goods lost or damaged during transit.

Refunds will be processed once the returned goods have been received and inspected. Any applicable collection charges will be deducted from your refund.

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Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can be cancelled free of charge before they have been dispatched from our warehouse.

If your order has already left our warehouse, we will be unable to stop the shipment. In this case, the order will be treated as a return, and the following collection charges will apply to cover the third-party courier costs we incur:

• £10.00 per parcel for most UK mainland locations.

• £20.00 per parcel for remote areas.

These charges will be deducted from your refund once the goods have been returned and inspected.

If the order is refused at the point of delivery or returned to us without prior authorisation, the applicable return charges will still apply, as third-party courier fees are incurred once the goods have been dispatched.

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Damaged Goods

Please inspect your order as soon as it arrives.

If your goods arrive damaged, please notify us on the day of delivery. Where possible, include photographs of the damage to help us resolve the issue quickly.

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Faulty Products

If you believe an item is faulty, please contact us within 7 days of receiving your order.

We may ask for photographs or further information to assess the fault before arranging a replacement, repair or refund where appropriate.

For faults that develop after this period, the manufacturer's warranty may apply. In these cases, we will advise you on the appropriate warranty process.

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Non-Returnable Items

For health, safety or legal reasons, some items cannot be returned unless they are faulty. This may include:

• Products that have been used or installed.

• Special order or bespoke items.

• Hazardous products where restrictions apply.

• Any item that is not returned in a resaleable condition.

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Refunds

Once your return has been received and inspected, we'll process your refund using your original payment method.

Please allow several working days for the refund to appear in your account, depending on your payment provider.

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How to Arrange a Return

To request a return, please contact our customer service team with:

• Your order number.

• The item(s) you wish to return.

• The reason for the return.

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Email: info@d2dfixings.com
Telephone: 0161 672 2909