Question 1

What happens when I place my order?

Accepted Answer

Once your order has been placed and payment made, you will receive an email specifying your order details and order number. Once your order has been picked and despatched you will received a further email confirming your order has been dispatched.

Question 2

How do you secure my payment?

Accepted Answer

Payment of your order will be processed on Stripe. We accept all major debit and credit cards. For any payment issues please contact us.

Question 3

When will I receive my order confirmation email?

Accepted Answer

You should receive an order confirmation as soon as your order has been placed on our website. For any issues with receipt of this, please contact our customer services team.

Question 4

Can I make changes to my order or cancel it?

Accepted Answer

Providing your order has not been picked and dispatched, we will be able to amend or cancel your order, should you need us to. In order to this, please contact customer service on 0161 672 2909.

Question 5

Can I change my delivery address once I have made my order?

Accepted Answer

Once your order has been placed, it is automatically processed through our warehouse system and picked ready for despatch. However, please contact our customer services team on 0161 672 2909 and we will endeavour to help.

Question 6

Where do you deliver?

Accepted Answer

Our delivery service is available to UK mainland addresses, & Scotland.

Question 7

What happens if I miss my delivery?

Accepted Answer

Our chosen delivery courier will leave a card if they fail to deliver your order on the first attempt. They will then re-attempt the delivery again following this and if they are unable to deliver your order they will return this to their depot. Your order will then be returned to us and although we will refund you for the product on its safe return, we can’t guarantee to refund you the shipping costs and we reserve the right to in some cases make a charge for the return of the goods.

Question 8

Do I have to be there for delivery?

Accepted Answer

All of our orders are sent tracked and signed for, and for certain products with legal restrictions an adult over 18 must be present in person to sign for these. If you place a bulk order, this will be delivered via a pallet with a kerbside drop.

Question 9

Why have I not received my delivery on time?

Accepted Answer

Unfortunately, there can be a number of reasons for delays but we will do everything possible to avoid these. If we are aware of any issues we will contact you directly.

Question 10

What happens if my order is missing an item?

Accepted Answer

Please check all parcels upon delivery against your order confirmation. If you believe you are missing an item, please get in touch with use to investigate this.

Question 11

What happens if my order if out of stock?

Accepted Answer

If any items on your order are out of stock, we will contact you either by phone or email.

Question 12

How do I contact customer services?

Accepted Answer

Customer services is open Monday Friday, between the hours of 09.00 a.m and 5.00 p.m. You can either email info@d2dfixings.com, call us on 0161 672 2909 or use the chat panel in the bottom right hand corner of your screen (during office hours and replies can take up to 2 hours).

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