TERMS & CONDITIONS

Terms & Conditions of Sale

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Effective Date: 15th July 2026

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These Terms & Conditions of Sale ("Terms") apply to all purchases made from D2D Fixings Ltd, whether through our website, by telephone, by email or by collection from our trade counter.

Please read these Terms carefully before placing an order. By placing an order with us, you agree to be bound by these Terms.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

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1. About Us

These Terms & Conditions govern the sale of products by  D2D Fixings ("D2D Fixings", "we", "our" or "us"). 

The D2D Fixings website is operated by D2D Fixings Ltd (Company No. 16097778).

Products sold through this website are supplied by Prestige Building Supplies Ltd (Company No. 07914245), to whom payment is made.

Registered Office

Units 3–4 Ensor Mill
Queensway
Rochdale
England
OL11 2NU

Company Registration Number: 07914245

VAT Registration Number: GB127539990

Email: info@d2dfixings.com

Telephone: 0161 672 2909

Website: www.d2dfixings.com

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2. Definitions

In these Terms:

Business Day means Monday to Friday, excluding public holidays in England.

Consumer means an individual purchasing products for personal use and not wholly or mainly for business purposes.

Trade Customer means any individual, partnership, company or organisation purchasing products wholly or mainly for business purposes.

Customer means either a Consumer or a Trade Customer.

Contract means the agreement between D2D Fixings and the Customer for the sale of products.

Products means all products supplied by D2D Fixings.

Website means www.d2dfixings.com.

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3. Application of these Terms

These Terms apply to all orders placed with D2D Fixings and override any terms or conditions submitted by the Customer unless expressly agreed by us in writing.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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4. Placing an Order

Orders may be placed:

• Through our website

• By telephone

• By email

• In person for collection

It is the Customer's responsibility to ensure that all information provided when placing an order is accurate, including:

• Product selection

• Quantities

• Delivery or collection details

• Billing information

• Contact details

D2D Fixings cannot accept responsibility for delays, failed deliveries or additional costs resulting from incorrect information supplied by the Customer.

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5. Order Acceptance

After placing an order through our Website, you will receive an automated order acknowledgement email generated by our online ordering system.

This email confirms that we have received your order but does not constitute acceptance of your order.

All orders are subject to acceptance by D2D Fixings.

A legally binding Contract between you and D2D Fixings is formed only when:

• the Products are dispatched from our warehouse; or

• the Products are collected by you,

whichever occurs first.

Until that time, we reserve the right to refuse or cancel any order, including where:

• Products are unavailable.

• Stock discrepancies occur.

• Payment cannot be authorised.

• A pricing or product description error has occurred.

• Fraud or unauthorised activity is suspected.

• We are otherwise unable to fulfil the order.

Where payment has already been received for an order that cannot be fulfilled, a full refund will be issued to the original payment method.

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6. Stock Availability

All Products are offered subject to availability.

Whilst we make every effort to ensure stock levels displayed on our Website are accurate, stock discrepancies may occasionally occur.

D2D Fixings does not accept back orders.

If a Product becomes unavailable after an order has been placed, we reserve the right to cancel that Product or the entire order. Where payment has already been taken, an appropriate refund will be issued.

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7. Product Information

We take reasonable care to ensure that product descriptions, specifications, images and pricing are accurate.

However:

• Product images are for illustration purposes only.

• Colours, finishes and packaging may vary from those shown.

• Manufacturers may amend specifications or packaging without prior notice.

• Product dimensions and weights are approximate unless otherwise stated.

The Customer is responsible for ensuring that the Products ordered are suitable for their intended purpose.

Any technical advice provided by D2D Fixings is given in good faith but does not remove the Customer's responsibility to ensure that the Products are suitable for the intended application and are installed or used in accordance with the manufacturer's instructions and any relevant regulations.

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8. Pricing

All prices displayed on our Website are in Pounds Sterling (£) and include VAT where applicable, unless otherwise stated.

Delivery charges, where applicable, are shown separately during checkout before payment is made.

We reserve the right to amend prices at any time before an order is accepted.

Despite our best efforts, pricing or product description errors may occasionally occur.

If an error is identified before dispatch or collection, D2D Fixings reserves the right to:

• cancel the order and issue a full refund; or

• contact the Customer to offer the opportunity to proceed at the correct price or with the correct product information.

We shall not be obliged to supply Products at an incorrect price resulting from an obvious pricing error.

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9. Payment

Payment must be made in full when an order is placed.

Orders will not be processed until full payment has been successfully received.

We accept the payment methods displayed on our Website at the time of checkout.

By placing an order, the Customer confirms that they are authorised to use the selected payment method.

If payment cannot be authorised or is declined, the order will not be accepted or processed.

Ownership of the Products shall remain with Prestige Building Supplies Ltd trading as D2D Fixings until payment has been received in full.

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10. Delivery & Collection

Customers may choose either delivery or collection from our warehouse when placing an order.

Available delivery options and charges will be displayed during the checkout process.

Where collection is selected, the Customer must collect the Products from our warehouse during normal business hours unless otherwise agreed.

Products must not be collected until the Customer has been notified that their order is ready for collection.

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11. Delivery Areas

We currently deliver to addresses within Great Britain.

Deliveries to remote areas, offshore locations or certain postcodes may be subject to additional delivery charges or extended delivery times.

If an additional delivery charge applies, we will notify the Customer before the order is processed.

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12. Delivery Times

Any delivery dates or times quoted by D2D Fixings are estimates only and are provided in good faith.

Whilst we will make every reasonable effort to deliver within the estimated timeframe, we cannot guarantee delivery dates and shall not be liable for delays caused by circumstances outside our reasonable control.

This includes, but is not limited to:

• Third-party courier delays.

• Supplier or manufacturer delays.

• Severe weather.

• Road traffic incidents.

• Industrial action.

• Mechanical breakdowns.

• Events beyond our reasonable control.

Delivery delays shall not entitle the Customer to cancel an order or claim compensation unless required by applicable law.

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13. Failed Deliveries

The Customer is responsible for ensuring that:

• the delivery address is correct;

• suitable access is available;

• someone is available to receive the delivery where required.

If delivery cannot be completed because of incorrect information provided by the Customer or because delivery cannot reasonably be made, additional delivery charges may apply before re-delivery is arranged.

If a delivery is returned to D2D Fixings by the courier because it could not be completed, the order may be treated as a return in accordance with our Returns & Refunds Policy.

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14. Collection of Orders

Where the Customer has chosen to collect an order, Products will be made available for collection once they have been picked and prepared.

Customers may be asked to provide:

• their order number; and

• proof of identity or payment

before Products are released.

If another person is collecting on behalf of the Customer, D2D Fixings reserves the right to request reasonable proof of authority before releasing the Products.

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15. Delivery Inspection

Customers should inspect all Products as soon as reasonably possible following delivery or collection.

Any shortages, damaged Products or incorrect Products must be reported to D2D Fixings within 72 hours of delivery or collection.

Where possible, photographs should be supplied to assist with our investigation.

Failure to notify us within this period may affect our ability to investigate claims with our courier or supplier.

Nothing in this clause affects a Consumer's statutory rights where Products are faulty or not as described.

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16. Risk in the Products

Risk in the Products passes to the Customer:

• upon delivery to the delivery address specified in the order; or

• upon collection by the Customer or their authorised representative,

whichever occurs first.

Ownership of the Products remains with Prestige Building Supplies Ltd trading as D2D Fixings until payment has been received in full.

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17. Consumer Cancellation Rights

This section applies to Consumers only.

If you are purchasing Products as a Consumer through our Website, you have the right to cancel your order within 14 days of receiving your Products, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This right does not apply to Trade Customers.

To exercise your right to cancel, you must notify D2D Fixings by email or telephone before the cancellation period expires.

If your order consists of multiple deliveries, the cancellation period begins on the day you receive the final delivery.

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18. Cancelling an Order Before Dispatch

Orders may be cancelled free of charge at any time before they have been dispatched from our warehouse.

If payment has already been received, a full refund will be processed using your original payment method.

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19. Orders Cancelled After Dispatch

If an order is cancelled after it has left our warehouse, we are unable to stop the shipment and third-party courier charges will already have been incurred.

In these circumstances, the order will be treated as a return.

Where D2D Fixings arranges the return of the Products, the following collection charges will apply:

• £10.00 per parcel – UK Mainland

• £20.00 per parcel – Remote UK locations

These charges will be deducted from the refund due.

If a Customer refuses delivery or the Products are returned without prior agreement, the applicable collection charge will still apply.

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20. Returning Products

Following cancellation, Products must be returned to D2D Fixings within 14 days of notifying us that you wish to cancel.

Returned Products must:

• be unused;

• be complete with all components and accessories;

• be returned in their original packaging where reasonably possible; and

• be in a resaleable condition.

Customers are responsible for taking reasonable care of the Products while they are in their possession.

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21. Returning Products by Courier

Customers may:

• arrange their own return using a suitable courier; or

• request D2D Fixings to arrange collection.

Customers returning Products using their own courier remain responsible for the Products until they have been safely received by D2D Fixings.

We recommend using a tracked and insured delivery service.

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22. Collection Charges

Where D2D Fixings arranges collection of returned Products, the following charges apply:

Location

Collection Charge

UK Mainland

£10.00 per parcel

Remote UK Locations

£20.00 per parcel

These charges apply to:

• Consumer cancellations after dispatch;

• unwanted returns where collection has been requested; and

• other agreed collections unless otherwise confirmed by D2D Fixings.

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23. Refunds

Once returned Products have been received and inspected, any refund due will be processed using the original payment method.

Refunds will normally be processed within 14 days of:

• receiving the returned Products; or

• receiving satisfactory evidence that the Products have been returned,

whichever is earlier.

D2D Fixings reserves the right to reduce the refund where the Products have been handled beyond what is reasonably necessary to establish their nature, characteristics or function, resulting in a reduction in their resale value.

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24. Products That Cannot Be Returned

Unless faulty, incorrectly supplied or otherwise required by law, we cannot accept the return of:

• Products that have been used or installed.

• Products that are not returned in a resaleable condition.

• Products returned without prior contact where this prevents us from processing the return.

• Products excluded from cancellation rights under applicable legislation.

Nothing in this section affects your statutory rights where Products are faulty, damaged or not as described.

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25. Faulty, Damaged or Incorrect Products

D2D Fixings is committed to supplying Products that are of satisfactory quality, fit for purpose and as described.

If you believe you have received a Product that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible after discovering the issue.

To help us investigate your claim, we may ask you to provide:

• Your order number.

• A description of the issue.

• Photographs of the Product and its packaging (where appropriate).

Where necessary, we may ask you to return the Product for inspection before a repair, replacement or refund is authorised.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

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26. Manufacturer Warranties

Many Products supplied by D2D Fixings are covered by a manufacturer's warranty.

Where applicable, any warranty is provided by the manufacturer and is subject to that manufacturer's own terms and conditions.

D2D Fixings will provide reasonable assistance with warranty claims where appropriate but cannot extend, amend or replace any manufacturer's warranty.

Proof of purchase may be required when making a warranty claim.

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27. Installation and Use of Products

The Customer is responsible for ensuring that Products are installed, handled and used correctly.

Products should always be installed, stored and used in accordance with the manufacturer's instructions and any relevant British Standards, Building Regulations or other applicable industry guidance.

Failure to follow the manufacturer's instructions, misuse, improper installation or use outside the Product's intended application may invalidate any applicable warranty and affect any claim for replacement or refund.

Any technical advice or guidance provided by D2D Fixings is given in good faith and is intended for general guidance only. It does not remove the Customer's responsibility to ensure that the Product is suitable for its intended use.

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28. Inspection of Returned Products

Where Products are returned because they are believed to be faulty, D2D Fixings reserves the right to inspect the Products before agreeing to any repair, replacement or refund.

Where a returned Product is found not to be faulty, or where any issue has resulted from misuse, accidental damage, incorrect installation, neglect, fair wear and tear or unauthorised modification, D2D Fixings reserves the right to:

• return the Product to the Customer; or

• charge the reasonable cost of returning the Product where applicable.

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29. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any other liability that cannot legally be excluded or limited.

Subject to the above, D2D Fixings shall not be liable for:

• indirect or consequential loss;

• loss of profit;

• loss of revenue;

• loss of business;

• loss of contracts;

• loss of anticipated savings; or

• any other indirect or consequential financial loss,

except where such limitation is prohibited by law.

For Trade Customers, D2D Fixings' total liability arising from any Contract shall not exceed the purchase price paid for the relevant Products.

Nothing in this clause affects the statutory rights of Consumers.

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30. Product Availability and Specification Changes

Manufacturers may occasionally amend the specification, packaging, design or appearance of Products without prior notice.

D2D Fixings reserves the right to supply Products that reflect these changes, provided they do not materially affect the Product's intended purpose or performance.

Product images displayed on our Website are provided for illustration purposes only and may not exactly represent the Product supplied.

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31. Product Compatibility and Suitability

The Customer is responsible for ensuring that the Products ordered are suitable for their intended application and compatible with any existing materials, structures, fixtures or equipment.

Whilst D2D Fixings is happy to provide general product information and technical guidance where requested, it remains the Customer's responsibility to satisfy themselves that the Products selected are appropriate for their intended use before purchase, installation or application.

D2D Fixings shall not be liable for any loss, damage or failure arising from:

• the selection of an unsuitable Product;

• the use of incompatible materials or components;

• incorrect installation or application;

• failure to follow the manufacturer's instructions; or

• misuse or modification of the Product after supply,

unless such loss or damage arises directly as a result of an error made by D2D Fixings or where liability cannot legally be excluded.

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32. Ownership of Products

Ownership of all Products supplied by Prestige Building Supplies Ltd trading as D2D Fixings shall remain with us until payment has been received in full.

Although risk in the Products passes to the Customer upon delivery or collection, legal ownership shall not pass until cleared payment has been received.

Until ownership has passed, the Customer must not sell, dispose of, pledge or otherwise use the Products as security for any debt or obligation.

Where payment is reversed, cancelled or obtained fraudulently, D2D Fixings reserves the right to recover the Products where legally permitted.

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33. Events Outside Our Control (Force Majeure)

D2D Fixings shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

• Severe weather.

• Flood, fire or other natural disasters.

• Industrial action or labour disputes.

• Transport disruption.

• Supplier shortages.

• Government restrictions or legislation.

• Power or telecommunications failures.

• Cyber attacks or failures of IT systems.

• Any other event beyond our reasonable control.

Where such circumstances continue for an extended period, D2D Fixings reserves the right to suspend or cancel affected orders and provide an appropriate refund where applicable.

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34. Privacy

Any personal information provided to D2D Fixings will be processed in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information and forms part of our Website policies.

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35. Intellectual Property

All content published on the D2D Fixings Website, including text, graphics, logos, product descriptions, photographs, images and other materials, is owned by or licensed to Prestige Building Supplies Ltd unless otherwise stated.

No part of the Website may be copied, reproduced, distributed or used for commercial purposes without our prior written permission.

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36. Website Availability

We make every reasonable effort to ensure our Website is available and operates correctly.

However, we do not guarantee uninterrupted access and accept no responsibility for temporary interruptions caused by maintenance, technical issues or circumstances beyond our reasonable control.

We reserve the right to amend, suspend or withdraw any part of the Website without prior notice.

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37. Entire Agreement

These Terms & Conditions constitute the entire agreement between D2D Fixings and the Customer relating to the sale of Products.

They replace any previous agreements, understandings or representations relating to the purchase of Products unless expressly agreed in writing.

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38. Changes to these Terms

D2D Fixings reserves the right to amend these Terms & Conditions at any time.

Any changes will apply only to orders placed after the revised Terms have been published on our Website.

Orders accepted before any changes take effect will continue to be governed by the Terms in force at the time the Contract was formed.

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39. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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40. Contact Us

If you have any questions regarding these Terms & Conditions or your order, please contact us using the details below.

D2D Fixings

Units 3–4 Ensor Mill
Queensway
Rochdale
England
OL11 2NU

Telephone: 0161 672 2909

Email: info@d2dfixings.com

Website: www.d2dfixings.com

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41. Age Restrictions

This is worth including because you sell products that may only be sold to customers over a certain age (for example, knife blades or other age-restricted items, if you stock them now or in the future).

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41. Age Restricted Products

Certain Products sold by D2D Fixings may be subject to age restrictions under UK law.

By placing an order for an age-restricted Product, the Customer confirms that they are legally entitled to purchase the Product.

D2D Fixings reserves the right to refuse, cancel or delay an order where satisfactory proof of age cannot be provided or where we reasonably believe a sale would breach applicable legislation.

If you don't sell any age-restricted products, we can leave this out and add it later if needed.

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42. Customer Reviews

Where Customers submit reviews or other content through our Website, they confirm that:

• the content is accurate to the best of their knowledge;

• it does not infringe the rights of any third party;

• it is not defamatory, abusive or unlawful.

D2D Fixings reserves the right to remove or refuse to publish any review that breaches these requirements.

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